About Mitsogo
Mitsogo is a leading provider of Business Mobility and Enterprise Management solutions, redefining the concept of enterprise mobility. The company aims to empower the digital workplace with world-class security for corporate endpoints, focusing on simplicity. Their flagship product, Hexnode, embodies the vision of ‘device management simplified.’ With a global presence, Mitsogo serves customers and partners in over 100 countries, continually striving to enhance technology and customer experience.
Job Description
Mitsogo is seeking motivated and talented individuals to join their Product Support team. As the first point of contact for the company’s UEM product solutions, Product Support Engineers field and triage all customer requests, working directly with IT Admins (B2B) to address a wide range of technical issues. The focus is on delivering an exceptional customer experience.
- Job Title: Product Support Engineer
- Job Type: Full Time
- Location: Bengaluru
- Experience: Fresher – 1 Year
Role and Responsibilities
- Provide comprehensive technical support to customers via Chat, Email, and Phone.
- Troubleshoot and resolve customer queries and issues related to Mitsogo’s products or solutions.
- Communicate best practices to help customers maximize the value of the products.
- Collaborate with cross-functional teams, including Sales, Pre-Sales, and Engineering, to meet customer needs and enhance product solutions.
- Share customer feedback with the Engineering team for product improvement.
Education and Skills
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Up to 1 year of support experience, preferably in Product/Application support.
- Experience in providing technical support via Chat, Email, or Phone.
- Hands-on experience with at least one platform: Android, iOS, Windows, Linux, or MacOS.
- Willingness to work in a dynamic 24/5 work environment.
- Excellent communication skills and a customer-focused mindset.
How to Apply
All interested and eligible candidates can apply before the application deadline using the link provided below.
Apply Link: Click Here
