About Zoho
Zoho Corporation, originally named AdventNet Inc. in 1996, is a leading software company based in Chennai. With over 60 million users worldwide, Zoho provides smart software solutions across various domains including sales, marketing, support, collaboration, finance, and recruitment. The company also owns other brands like ManageEngine, an IT management division with more than 3 million users globally, and WebNMS, the IoT software division.
Job Description
Zoho is hiring for the position of Technical Support Engineer. The role requires providing exceptional support to clients, troubleshooting issues, and ensuring a seamless experience for customers.
- Job Title: Technical Support Engineer
- Job Type: Full Time
- Location: Chennai / Salem / Coimbatore / Tirunelveli / Madurai
- Experience: Fresher
Role and Responsibilities
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers through clear and confident communication.
- Focus on achieving customer satisfaction and first-time resolution.
- Collaborate with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Must be willing to work night shifts.
How to Apply
All interested and eligible candidates can apply through the link provided below before the application expires.
