Finastra Off Campus Drive
Finastra is hiring freshers for the role of Technical Engineer, Customer Support. Graduates with B.E, B.Tech, M.E, M.Tech degrees from any batch are eligible to apply. Detailed eligibility and application information are provided below.
About Finastra
Finastra’s mission is to unlock the power of finance for everyone. They build and deliver next-generation technology on their open Fusion software architecture and cloud ecosystem. As one of the world’s largest FinTech companies, Finastra works with over 9,000 customers, including 90 of the top 100 banks globally. Their scale and reach enable them to build long-lasting relationships that prioritize their customers and their customers’ needs.
Job Description
The Technical Engineer will report to the Bangalore Support Lead and serve as the key interface between Finastra clients and the organization. The role involves handling and resolving issues promptly, providing world-class customer experience. The Technical Engineer, a product specialist with technical competencies, will assist functional consultants and may perform testing on beta deliveries or fixes before they are released to customers.
Job Details
- Job Title: Technical Engineer, Customer Support
- Job Type: Full Time
- Location: Bangalore
- Experience: Fresher – 2 Years
Role and Responsibilities
- Respond to customer requests, addressing issues, questions, or assistance needs to ensure product utilization as per customer requirements.
- Understand reported issues from a technical perspective and replicate scenarios in Finastra environments.
- Perform technical investigations with root cause analysis and provide feasible solutions.
- Update clients on issue resolution progress, ensuring timely resolutions and focusing on client satisfaction and product quality.
- Participate in client meetings and WebEx sessions to ensure proper communication and expedite issue investigations.
- Validate defects thoroughly to ensure described scenarios are fixed.
- Build and provide simple scripts with senior colleagues’ assistance when necessary.
- Write technical specifications and best practices documentation.
- Escalate issues to the Team Leader or Manager when necessary.
Education and Skills
- Academic Qualifications: B.E/B.TECH or MBA
- Expertise in the Capital module and Derivatives.
- Any functional domain/technical certification and .NET exposure would be an added advantage.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent written and verbal communication skills.
- Eager to learn, share knowledge, with the right attitude, and a team player.
- Ability to work independently and as part of a customer-facing team.
How to Apply
Interested and eligible candidates can apply through the following link: Apply Here.
Join Finastra to contribute to a dynamic team and play a vital role in delivering world-class customer support!
